Cancellation & Refund Policy

These policies apply to Hotel Prince and Hotel Prince Residency.

Cancellation charges

• Within 72 hours of check-in: 100% retention charge.
• More than 72 hours and up to 7 days before check-in: 50% retention charge.
• More than 7 days before check-in: 100% refund.

Amendments

Send room amendment requests by email at least 48 hours before check-in.

Refund processing

Eligible refunds are processed within 15 working days.

Non-guaranteed bookings and no-shows

The hotel reserves the right to release non-guaranteed reservations. Rooms not occupied by 9:00 pm are considered a no-show unless prior arrangements have been made.

Send your request in writing

Email the relevant hotel with your booking name, stay dates and confirmation details to request a cancellation or amendment.